Legal

Privacy Policy

Last updated: June 2026

Your privacy is important to us. This policy explains what personal information Musmun collects, how we use it, and what rights you have regarding your data. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, as well as data generated through your use of our website.

Information you provide:

  • Name, email address, phone number, and delivery address when you place an order
  • Payment information (processed securely by Shopify — we never store card details)
  • Messages you send through our contact form or WhatsApp
  • Account details if you create a Musmun account

Information collected automatically:

  • Pages visited, products viewed, and browsing behaviour on our site
  • Device type, browser, IP address, and operating system
  • Referring website and search terms used to find us
  • Cart and wishlist activity

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders, including sending order confirmations and shipping updates
  • Respond to your questions and support requests
  • Send marketing emails and promotions if you have opted in (you can unsubscribe at any time)
  • Improve our website, products, and customer experience
  • Detect and prevent fraud or misuse of our platform
  • Comply with legal obligations in the United Arab Emirates

3. Sharing Your Information

We do not sell your personal data to third parties. We may share information with:

  • Shopify — our e-commerce platform provider, to process orders and payments
  • Delivery partners — courier services used to ship your orders
  • Payment processors — secure payment gateways for transaction handling
  • Analytics providers — such as Google Analytics, to understand website usage (data is anonymised)

All third parties are required to handle your data securely and in accordance with applicable privacy laws.

4. Cookies

Our website uses cookies — small text files stored on your device — to improve your experience. We use cookies for:

  • Essential cookies: Required for the site to function (shopping cart, login sessions)
  • Analytics cookies: Help us understand how visitors use the site
  • Marketing cookies: Used to show relevant ads on other platforms (e.g. Meta, Google)

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect site functionality.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for the duration required by UAE commercial and tax law. Order records are kept for a minimum of 5 years. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate or incomplete data
  • Request deletion of your personal data (subject to legal obligations)
  • Opt out of marketing communications at any time
  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@musmun.com.

7. Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption, and payment processing is handled by Shopify's PCI-compliant infrastructure. However, no online system is 100% secure, and we encourage you to use a strong, unique password for your account.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out:

We will respond to all privacy-related requests within 10 business days.